Frequently Asked Questions
Everything you need to know about your Valere Milano experience.
Where does Valere Milano ship from?
All our luxury pieces are dispatched directly from our atelier in Milan, Italy, ensuring authentic craftsmanship and quality control.
How long will it take to receive my order?
Standard shipping within Europe takes 3-5 business days, while international orders typically arrive within 7-10 business days via our premium couriers.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with security tags intact. Return shipping is complimentary for our members.
How do I know which size to choose?
Each product page features a detailed 'Size & Fit' guide. Our collections follow standard European sizing; if you are between sizes, we recommend sizing up for a tailored fit.
Are the materials used sustainably sourced?
Valere Milano is committed to ethical fashion. We use certified organic fabrics and premium Italian leather sourced from tanneries that follow strict environmental protocols.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible installment plans through Klarna.